Need Help?
You can get help from the Sepasoft Support team in a variety of ways!
You can:
- Open a ticket with our support team or Check out our Sepasoft Support Ticket Guide
- Email us
- Call us toll-free at (800) 207-5506, or at +1 (916) 939-1684, if you’re calling from outside the U.S.
- View our Help Documentation
- See our Knowledge Base
- Or learn all about getting trained at our Learning portal
Our support hours are Monday through Friday, 7:30AM to 5PM Pacific Standard Time, excluding holidays.
After-Hours and Holiday Support: Dialing the Sepasoft support phone number outside of normal office hours will enable you to access our after-hours support, which is available for an extra fee, charged hourly. Email and other types of non-emergency support requests are not responded to until the beginning of the next business day.
NOTE: You must be a Total-Care customer and you will be asked to provide your license key and verbally agree to the extra charges prior to receiving emergency support service.
Sepasoft Holiday Schedule
Are you interested in learning more about the Sepasoft MES Suite? Want a hands-on experience with our products?
Click the button below to request your MES demo.