Support

You can get help from the Sepasoft Support team in a variety of ways!

You can:

• Open a ticket with our support team or Check out our Sepasoft Support Ticket Guide
• Email us
• Call us toll-free at (800) 207-5506, or at +1 (916) 939-1684, if you’re calling from outside the U.S.
• View our Help Documentation
• See our Knowledge Base
• Contact sales@sepasoft.com to sign up for Sepasoft MES training or if you have questions about Sepasoft MES certification
• Or learn all about getting trained at our Learning portal

Our support hours are Monday through Friday, 7:30AM to 5PM Pacific Standard Time, excluding holidays.

After-Hours and Holiday Support: Dialing the Sepasoft support phone number outside of normal office hours will enable you to access our after-hours support, which is available for an extra fee, charged hourly. Email and other types of non-emergency support requests are not responded to until the beginning of the next business day.
NOTE: You must be a Total-Care customer and you will be asked to provide your license key and verbally agree to the extra charges prior to receiving emergency support service.

Sepasoft Support Policy