Quotes can also be requested using the Sepasoft quoting tool. If you are not sure who to contact, please call Sales at +1 (916) 939-1684 (option 1) or email sales@sepasoft.com.

How do I set up Sepasoft as a vendor?

If your company requires an onboarding process (vendor setup, banking/ACH setup, portal registration, etc.) to set up Sepasoft as a vendor, please contact Sepasoft Accounting at accounting@sepasoft.com or +1 (916) 939-1684 (option 4).

Any legal requests can be directed to your Sepasoft Account Executive. Your AE will connect you with Sepasoft’s legal department.

We encourage you to go through this process sooner rather than later to avoid delays to future sales and support renewals.

I am an integrator or end-user and I receive MES software support from iControls. How does this process change and who can I contact at Sepasoft for future software support?

All software support will be provided by Sepasoft directly. IA Australia will not be providing Sepasoft Software support.

Everything you need can be found on Sepasoft’s support page:

• Open a ticket with our support team. If you have never done so, please register by clicking “Sign up for an account”.
• For any questions about the ticket process, please consult our Support Ticket Guide.
• Review our Help Documentation
• Consult our Knowledge Base
• For training videos, getting started webinars, and online tutorials, visit our Learn page.

Web support is available to:

• Systems Integrators that are MES certified (Credentialed, Certified, Gold, or Premier)
• End-users or non-certified integrators with BasicCare, TotalCare or PriorityCare support plans

Phone support is available to:

• Systems Integrators that are MES certified (Credentialed, Certified, Gold, or Premier)
• End-users or non-certified integrators with TotalCare or PriorityCare support plans

Phone support is available by calling Sepasoft at +1 (916) 939-1684 (option 2). Our support hours are Monday through Friday, 7:30AM to 5PM Pacific Standard Time, excluding holidays. Please consider any time zone differences when you contact Sepasoft support.

Sepasoft’s full support policy can be found here.

How does my annual Support Plan renewal process change?

Similar to the sales process summarized above, the biggest change to your normal process is obtaining two quotes for Support renewals, one from Inductive Automation Australia for Ignition, and a second from Sepasoft for MES. If you had previously been receiving Support renewal reminders from iControls, you will need to confirm the contact details that you would like future reminders sent to. This contact information will be provided to Sepasoft with your permission.

Although Ignition and MES modules commonly share the same license key, Support must be renewed through the two separate companies. Support Plan details such as renewal dates are aligned as much as possible between Inductive Automation and Sepasoft in order to simplify the process.